Gateway Charger/Registration Mismatch

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The gateway device is online but either does not detect a charger, or a different charger is registered than the one attempting to connect. This prevents the current charger from utilizing the gateway's services for data transmission or remote control.

• The specific charger is not correctly registered or authorized with the gateway system.
• Multiple chargers are attempting to connect to a gateway configured for a single charger connection.
• A configuration error on the gateway regarding the allowed or associated charger identifiers.

Haga clic en los pasos para seguir su progreso.

1. 1

   Verify the registration status and unique identifier of the charger with the gateway's configuration.

2. 2

   Check the gateway's configuration to ensure it supports the number of connected chargers and that the current charger's ID is recognized.

3. 3

   Ensure the charger's unique identifier (e.g., serial number, configured ID) matches what is configured in the gateway's system.