Option in slot B: Hardware incompatible with control board

What does 5124 mean?

The hardware of the option card installed in slot B is incompatible with the control board hardware. This prevents proper integration and function of the option, requiring a compatible replacement.

• Option card is physically installed in slot B but has a different hardware revision or model that is not supported by the main control board.
• Control board firmware is too old to recognize the newer option card, or the option card firmware is too old for the control board.
• Incorrect drive model or series for which the option card was designed.
• Physical damage to the option card or slot B connector preventing proper identification or communication.
• Incorrect dip switch or jumper settings on the option card, causing it to report an incompatible configuration.

Click steps to track your progress.

1. 1

   Identify the exact part number and revision of the option card installed in slot B.

2. 2

   Consult the drive's compatibility matrix to verify the option card's compatibility with the control board's hardware and firmware versions.

3. 3

   Replace the option card in slot B with a compatible model and revision.

4. 4

   Ensure the option card is securely seated in slot B and inspect for any bent pins on the connector.

5. 5

   Update the drive firmware to the latest version, as it may include expanded option card support.