Internal Fault: Option software in slot A too old

What does 38.1299 mean?

The software version on the option card installed in slot A is detected as being outdated or incompatible with the frequency converter's current firmware. This mismatch can lead to communication errors, incorrect functionality, or complete failure of the option card.

• Firmware update of the main frequency converter without a corresponding update for the option card in slot A.
• Installation of an older generation option card into a drive running current or newer firmware.
• Incorrect option card firmware package selected or uploaded during a previous update attempt for slot A.
• Corrupted firmware on the option card in slot A preventing proper version identification by the main drive.

Click steps to track your progress.

1. 1

   1. Identify the exact model and current firmware version of the frequency converter via the LCP (e.g., parameter 15-00) or manufacturer software.

2. 2

   2. Identify the exact model and part number of the option card installed in slot A.

3. 3

   3. Download the latest compatible firmware for the option card in slot A from the manufacturer's website, ensuring it is compatible with the drive's current firmware.

4. 4

   4. Connect a laptop to the frequency converter using the appropriate interface (e.g., USB, Ethernet) and use the manufacturer's software to update the firmware of the option card in slot A.

5. 5

   5. After the firmware update, cycle power to the frequency converter and verify the option card's status and recognized version in parameter group 15-XX (Option Card Info).