Lenze · 9300 Series
The controller, configured as a CAN slave, did not receive a 'Node Guarding' telegram from the CAN master within the configured 'Node Life Time'. This indicates a loss of communication supervision on the CAN bus.
Click steps to track your progress.
1. Verify the CAN master controller (e.g., PLC) is operational and actively sending Node Guarding messages according to its program.
2. Inspect the CAN bus cable (e.g., between X3 connectors on devices) for physical damage, loose connections, or incorrect pinout.
3. Use an oscilloscope to verify CAN bus differential signals (CAN_H, CAN_L) and confirm proper voltage levels and data integrity.
4. Check the CAN bus termination resistors; ensure one 120 Ohm resistor is present at each physical end of the bus and none in between.
5. Increase the 'Node Life Time' (Parameter C0805) or 'Node Guarding Time' (C0804) in small increments (e.g., 20%) to account for network latency.
6. Check CAN bus diagnostics on the drive (e.g., P5-12 for CAN bus status) and on the master controller for communication errors.