Schneider Electric · XW Pro NA Operation Guide
This Automatic Fault indicates that the XW Pro is not receiving Battery Management System (BMS) status data from the gateway device. This communication loss can prevent proper battery management and system operation.
Click steps to track your progress.
1. Verify that the Battery Management System (BMS) and gateway device are powered on and their status indicators (e.g., LED for heartbeat, comms) are normal.
2. Inspect the communication cable (e.g., CAN bus cable, Ethernet cable) between the BMS and gateway device for physical damage and secure connections at both ends.
3. Check the communication parameters (e.g., baud rate 250kbps) configured in both the gateway and the XW Pro (e.g., using Parameter C3-01).
4. Access the gateway device's interface to verify that it is actively receiving data from the BMS and forwarding it.
5. Temporarily disconnect and reconnect the communication cables at both the BMS and gateway to reset the physical layer connection.