Tag Information Acquisition Failed

What does RHxx137 mean?

The system failed to acquire tag information from the external device during an address acquisition packet. This issue prevents the proper mapping and access to device addresses, impacting data referencing and communication. The number of tags that failed to acquire is indicated.

Click steps to track your progress.

1. 1

   Verify the physical EtherNet/IP cable connections between the Omron EtherNet/IP driver and the external device, ensuring secure connections and checking link/activity LEDs on both devices.

2. 2

   Check the IP address and subnet mask configurations for both the Omron EtherNet/IP driver and the external device to confirm they reside within the same network segment.

3. 3

   Inspect the operational status and error logs on the external EtherNet/IP device to ensure it is powered, communicating, and has the necessary tags configured for publishing.

4. 4

   Review the EtherNet/IP connection and tag acquisition settings within the Omron PLC programming software (e.g., CX-Programmer, Sysmac Studio), verifying the target device's IP address and that the requested tag names/IDs match the published tags on the external device.